WARRANTY

Do you know what warranty you really have on your guitars? READ THIS...

There is a 90+% chance that you have NO warranty on your current guitars. We performed a survey recently to see what warranties you really have. In surveying the top brands, here's what we found...

Brand 1: Limited Lifetime Warranty. However . . . 

This warranty is not transferable under any circumstances, and applies to the original owner only, provided the product is purchased as NEW from an authorized Brand 1 dealer. In order to validate your warranty, you must return your warranty registration card within ten (10) days following the original date of purchase...

Brand 2: Limited Lifetime Warranty:  However . . . 

IN ORDER TO VALIDATE YOUR WARRANTY, RETURN YOUR WARRANTY REGISTRATION CARD TO BRAND 2 WITHIN TEN (10) DAYS FOLLOWING THE ORIGINAL DATE OF PURCHASE. PLEASE RETAIN YOUR SALES RECEIPT, AS IT IS YOUR PROOF OF PURCHASE, AND IS REQUIRED FOR ALL WARRANTY SERVICE REQUESTS. THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND IS NOT TRANSFERRABLE...

Brand 3: 1 year from the date of purchase. However, you must. . . 

return your completed Brand 3 Warranty Card within 10 days of purchase to ensure proper owner registration of your guitar.

Brand 4: Limited Lifetime Warranty. However, you must. . . 

complete the Warranty Registration form at www.[[[brand 4]]].com/registerwithus.php within 30 days of purchase.

Brand 5: Limited Lifetime Warranty. However. . .

THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. IN ORDER TO VALIDATE YOUR WARRANTY, AND AS A CONDITION PRECEDENT TO WARRANTY COVERAGE HEREUNDER, YOU MUST RETURN YOUR WARRANTY REGISTRATION WITHIN THIRTY (30) DAYS FOLLOWING THE ORIGINAL DATE OF PURCHASE. 

Each of these quotes are taken directly from the manufacturer websites. 

TRANSLATION - In all likelihood, you have NO warranty on your guitars.

 

INTERESTED IN MAX PROTECTION FOR YOUR PRIZE POSSESSION?

Check out our EXTENDED SERVICE PLAN. Get a Limited Lifetime Warranty that actually warranties your guitar instead of the illusory warranties being "offered" by most companies.

 Read about our Extended Service Plan here!

Read about our Extended Service Plan here!


OUR WARRANTY

The standard Diamond Guitars warranty gives you a full year, bumper-to-bumper, WITHOUT having to register. You're covered no matter what.

WARRANTY

For any Diamond Guitars customer who purchases a new Diamond Guitar, you shall enjoy a full 1-year warranty, with no obligation to register your guitar. Simply make sure you keep proof of purchase as you will need to provide it to obtain warranty service. This warranty applies to the original owner only, and is not transferable under any circumstances.

Your new Diamond Guitars instrument is warranted to be free from defects in materials and workmanship for 1-year for the original owner, if used under normal operating conditions, subject to the limitations described below. This warranty applies to any Diamond guitar purchased as NEW from an AUTHORIZED Diamond Guitars retailer. Please retain your original sales receipt as proof of purchase. If you need to file a warranty claim in the future, you can send in a photocopy of your receipt at that time.

This warranty does NOT cover the following:

Any instrument that was not purchased from someone other than an AUTHORIZED Diamond Guitars dealer.
Any instrument that has been modified or customized after shipment from Diamond Guitars.
Any instrument that has been serviced by unauthorized persons.
Any instrument whose serial number is missing, or has been altered in any way.
Any instrument that has been damaged due to misuse, neglect or accident.
Any instrument that has been subjected to extreme humidity or temperature conditions.
Normal wear and tear on any serviceable part of the instrument, including electronic controls and switches, jacks, worn frets, plated surfaces, tuning machines, scratches in pick guards or plastic parts, saddles and nuts; normal paint wear and tear including damages, discoloration, and paint shrinkage of the instrument finish for any reason.
Normal fret wear.
Defects in finishes such as cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to sun, fire, moisture, body salts and acids, other chemicals or non-industry approved polishes.
Regular maintenance of the instrument, including string changes, truss rod adjustments, set-up, intonation and action adjustment.
Subjective issues such as tonal characteristics, grade, grain or color of wood or finish, or relative weight.

Shipping charges to Diamond Guitars for warranty service are covered by you. Shipping back to you is covered by us.

If we are unable to repair your guitar, we will replace it with a Comparable Guitar. A Comparable Guitar is the same body style and paint/hardware/specifications. If we are unable to replace it with a Comparable Guitar, we will provide alternatives to you based on body style or series.

If a return is to be made to Diamond Guitars, the customer must first obtain a Return Authorization number (RA#) by phone or email. If the RA# is not clearly marked on the package being returned, it will be refused. Diamond Guitars will inspect any returned instrument, and upon approval, and at the sole discretion of Diamond Guitars, will replace any part or parts deemed defective. Diamond Guitars reserves the right to use materials regularly utilized or available at the time of repair in the event that the original materials are no longer available. The customer is responsible for the cost of shipping the instrument to Diamond Guitars; please provide insurance and pack the instrument properly! Diamond Guitars will pay the insurance and shipping costs to send the instrument back.

Our warranty is limited to US and Canadian Customers only. For warranty outside the US and Canada, please check with your local distributor or the retailer where you purchased your guitar.
Diamond Guitars no longer warranties DBZ Guitars branded instruments nor DBZ/Diamond branded instruments made after before 2014.

Diamond Guitars hereby expressly disclaims all other warranties express or implied, other than this warranty, including, but not limited to, any warranty of merchantability or warranty of fitness for a particular purpose.